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FAQ

What payment methods do you accept?

We accept payments by credit card (Visa, MasterCard, American Express), MB Way and Multibanco.

Delivery time varies by location. In mainland Portugal, delivery usually takes between 2 to 5 working days. On the islands, it can take up to 7 working days.

After the order has been shipped, you will receive an email with a tracking number and a link to follow the status of the delivery on the carrier’s website.

Yes, we accept exchanges and returns within 14 days of receiving the order, as long as the items are in perfect condition and in the original packaging. Please see our exchange and return policy for more details.

The availability of the items may vary between the physical store and the online store. To ensure that the desired item is available, we recommend checking the website or contacting the store directly.

If you need to cancel or change your order, please contact us as soon as possible. We will do our best to fulfill the order, but we cannot guarantee changes if the order has already been processed.

The delivery prices for the countries listed below are as follows:

  • Continental Portugal: 7 €
  • Portugal Islands: 12 €
  • Spain Peninsula: 10 €
  • EU Zone 2 (17 countries): Germany, Austria, Belgium, Slovakia, Slovenia, France, Greece, Netherlands, Hungary, Ireland, Iceland, Italy, Lithuania, Luxembourg, United Kingdom, Czech Republic, Switzerland – 20 €
  • EU Zone 3 (8 countries): Denmark, Estonia, Finland, Latvia, Malta, Norway, Poland, Sweden – 22 €
 
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